OUR POLICIES

Refund Policy

All payments are displayed in AUD.

Sponsorship payments and donations are NON-REFUNDABLE once payment information is provided and the funds are remitted.
You may choose to contact VANA Childcare Ministries at any time if you choose to cancel future payments.

Notice to cancel future sponsorship payments must be received by our office seven days prior to the payment due date which is the 20th of each month.
If payments are processed beyond the agreed stop date, for any reason, VANA Ministries agree to refund the full payment.
For all sponsorship related matters, please call VANA Ministries on 1300 592481 or email [email protected]

Delivery Policy

All information requests submitted online will be attended to within 48 hours using the means of contact specified by you.

Once payment has been processed, your Merchandise Order or Sponsorship Welcome Pack will be sent to you via Australia Post, within 3 business days. You should receive your items no later than 7-10 days from the date of your transaction.

In the event that information or merchandise has not been received within the time frames stated above, please contact our office on 1300 592 481 or email [email protected]

Tax receipts will be posted out within 7-10 days for all one-off donations, however tax receipts will be sent at the end of each financial year for all sponsorship payments and/or monthly donations. Financial details provided when setting up a new sponsorship, will be used to process recurring monthly payments until otherwise requested by you.

Should you need to update your payment details at any time, please contact our Sponsorship Team on 1300 592 481 or email [email protected]

Online Privacy Policy

Commitments: VANA Ministries respects and honours our supporters and sponsored children, their right to be treated courteously, fairly and have their privacy protected. VANA is committed to complying with the National Privacy Principles contained in the Privacy Act of 1988.

Personal information is given in good faith by sponsors and donors and will only be used to maintain or enhance their relationship with VANA and sponsored children. Only supporters' names are given to sponsored children.

Similarly, VANA will protect the rights of sponsored children and their families, providing only such information deemed necessary and appropriate to maintain the relationship between children and their sponsors.

VANA will monitor and restrict the amount and frequency of educational and marketing material sent to supporters and allow supporters to remove their name from mailing lists.

As an advocate for the world's poorest children, VANA will inform and educate supporters about child poverty, our response and encourage them to pray for the children, write to them, and provide financial support. Collection, use and management of information: Personal information is only collected when necessary and is supplied with consent. Individuals or groups can, for instance, make an anonymous donation or enquiry.

Prospective sponsors can visit our web site anonymously.

Marketing surveys for the purposes of improving customer service, for example, can be completed anonymously.

Personal details are required to link a sponsor with a child, to process and post a receipt, magazine or letter, send new or updated child information, establish periodic payments, and maintain the relationship between supporters and VANA.

Each sponsor and donor is given a unique supporter number under which personal details are kept. This number and other details are used to verify an individual's identity when they make contact. Protecting your information: VANA has put in place procedural, physical and electronic means to safeguard the personal information of our supporters.

VANA has also verified the security and privacy provisions of other organisations with whom we provide information about supporters. These include our bank and mailhouse.

VANA will not rent, exchange or sell mailing lists of our supporters to other organisations.

Supporters' information is kept both in hard copy and electronic forms. In either case, VANA has documented procedures to safeguard this information. Safeguards include storing copies of the information off-site.

Secure Socket Layer (SSL) Encryption is used when collecting or transferring credit card information via the internet, ensuring a secure environment for the transfer of your confidential data from your browser to our financial institution using the latest encryption technology from eSec Limited. Correcting your information: VANA is committed to allowing supporters to see and correct information that is shown to be incorrect or outdated.

VANA staff will clearly identify themselves when making contact with sponsors, and all letters and marketing materials will contain VANA's logo and contact details. Want to know more

For more information about our privacy policy.

Please contact: VANA Ministries at [email protected]


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